Department of Human Services Implementing New System

Posted on Aug 28, 2013 in News

Effective October 1, 2013, the Department of Human Services Med-QUEST Division (MQD) is implementing a new eligibility information system to accept applications on-line and make determinations for medical assistance.  The old system known as HAWI will be down From September 26 to September 30 as we convert to the new system.  On October 1 the new integrated eligibility system, known as KOLEA will be implemented for medical programs only.  HAWI will continue to operate, but will be used only for financial and SNAP programs.

While we will try to minimize duplication, it is possible that during our transition period you will receive multiple communications from us.  That is because we might have sent the notice in September before our data conversion, and again, when we run eligibility in October.  We apologize in advance if this happens to you.  Please be patient with us as we transition to a new system.